Well I'm back all refreshed from my break and ready to get cracking with the Christmas rush! bookings have been steady and we are now full for Christmas and nearly full for new year.
Whilst we have been off we took the opportunity to go and spy on a few Hotels we have been watching and enjoying the BBC2 documentary Hotel Stephanie, and decided to go and stay at one of their places, we had a brilliant deal the room we stayed in was supposed to be £180.00 but we got it for £59.00 BARGAIN!!! mind you i would have been disappointed if i had paid the full price, all in all it was great the staff at night were good and chatted to us about business etc,then at breakfast it all went a bit pear shaped, we had organised to be there at the same time as our friends but when we got to the dining room we were greeted by a surly eastern European waitress (well i assume she was a waitress) who just about managed to glance in our general direction and mutter something under her breath about SITTING DOWN,i asked if we could have a table for 4 as we would like to eat with our friends and the curt reply was NO YOU MUST SIT ON TABLE FOR 2 WE CANNOT MAKE TABLE FOR 4 NOW SIT!! ,I stood there in disbelief and looked around the almost empty dinning room at a whole host of tables for 4 but we were forced to sit on separate tables and spin round to have over the shoulder conversations with our friends.
It just goes to show no matter how much money no matter how much hard work you put into your business 1 bad apple can make it all worthless, as guests will always remember the last day and the last breakfast, and will always remember poor service even a poor hotel can be good if the staff are good you can sometimes overlook mistakes as long as there is a smile and a helpful manner.
Visit Wales will give stars based on phones in rooms and other useless rubbish but they should get their act together and start looking at the small Hotels that are run by the owners who are hungry and eager to please the guests and award stars for that.
I have a few e-mails telling me that harry is not coming now i don't know if he ever was to be honest i just heard it but that's rumors for you! a bit like the rumor that there would be fireworks on the prom this year what a total cock up if you tried to invent that story nobody would believe you, i could always take the mountain of sodding junk mail that i have to open, and burn it on the beach that would be good for a couple of hours.
As we move closer to Christmas Black Friday is just around the corner for those that don't know, its the day when you wont be able to get anywhere, cos everyone and his dog will be shopping like maniac nutters running up and down mostyn st like the end of the world is coming and all that is happening is the shops will be closed for 1 day.
I popped in the kings head for a beer the other night and there was me 2 others and a dog asleep by the fire it was great, next night we popped down for one and i had to fight my way to the bar it was about 6 deep poor old Geraint was sweating like a marathon runner, and serving 6 people at a time,i bought him a drink as i knew he wouldn't have time for it.
you try and get into asda next Friday or Saturday where the hell do all the people come from?, and while we are on the subject What the hell is it with Asda Why do all the old age pensioners and retired go shopping on a bloody Saturday or during lunch hour? they have all sodding week to go shopping they could go on Tuesday afternoon at 230pm or Wednesday at 9pm but no they bloody well go on Saturday block the aisles and stand there chatting to there next door neighbors who have also gone to piss everyone of by having a coffee morning right by the milk section,one miserable old git in a electric shopping cart comes screaming down the aisle bibbing the sodding horn and ploughing through the crowds of pensioners knocking them flying he stops about an inch in front of me and tells me to move cos he cant reach the Pork Chops But I'm getting my chops you will have to wait, i tell him yeah but I'm disabled he says and i need to get in there (yeah he might be in a wheelchair but there was nothing wrong with his mouth).
